FAQ

Do you ship to my country?

We ship to the United States, the United Kingdom, Australia, New Zealand, Mexico and the 27 EU countries listed in our Shipping policy. Free shipping on all orders, with no minimum. Orders usually arrive within 8 to 18 business days from the date you place them: 1 to 3 business days of processing plus 7 to 15 business days of delivery. These times are estimates.

Will I pay customs fees?

Our prices do not include import duties, taxes or customs fees. Depending on your country, your local customs office may charge these when your order arrives, and they are paid by the recipient. If you have any questions about customs, our team is happy to help through our contact form at https://kasewell.com/pages/contact or by email at help@kasewell.com.

How long does delivery take?

Orders are processed in an estimated 1 to 3 business days. After your order ships, delivery takes an estimated 7 to 15 business days, so the total estimated time is 8 to 18 business days from the date you place your order. Business days do not include weekends or public holidays, and carrier delays or customs checks can add time. See our Shipping policy for details.

How do I track my order?

When your order ships, we send you a shipping confirmation email with your tracking number. Please allow a few days for tracking information to update.

Will this case fit my iPhone?

Each case is made for one exact iPhone model. Choose your model on the product page before you add the case to your cart. Not sure which model you have? On your iPhone, go to Settings, then General, then About, and check Model Name.

Is my case MagSafe compatible?

Select styles are MagSafe compatible. Check the product page of the case you choose before you add it to your cart.

Can I get a refund? Do I need to send the item back?

You can send a refund request within 30 days from the date of delivery, with your order number and a photo of the item you received. No physical return is required for an approved refund. Approved refunds go back to your original payment method. All conditions are in our Refund policy.

I ordered the wrong model. What should I do?

Please check your model before you order. If you need help after delivery, contact us within 30 days from the date of delivery with your order number and a photo of the item. Requests are reviewed under our Refund policy.

How can I pay?

Prices are in US dollars. The payment options available for your order are shown at checkout.

How do I contact you?

Email us at help@kasewell.com or use the contact form on our Contact page. Please include your order number if you have one. We reply by email on business days.

Each case is made for one exact model. Pick your model in the menu before you add to cart. Cases for iPhone 17 Pro and iPhone 18 Pro are listed separately; check the model name on the product page.

Orders are processed in an estimated 1 to 3 business days. After your order ships, delivery takes an estimated 7 to 15 business days, so the total estimated time is 8 to 18 business days from the date you place your order. You get a tracking link by email when your order ships. Shipping policy

You do not send the item back. Write to us through the contact form within 30 days from the delivery date shown in tracking with your order number and a photo of the item. Requests are considered when the item arrived damaged or defective, is not the item or model you ordered, or you are not satisfied. Approved refunds go to the payment method used at checkout and should appear within 10 business days. Refund policy

Write to us through the contact form within 30 days from delivery with your order number and a photo of the case. If it arrived damaged or defective, or is not the model you ordered, you can choose a reshipment instead of a refund. No physical return is required.

If your order has not arrived within 18 business days after you placed it, write to us through the contact form within 30 days after that 18th business day to request a refund or a reshipment. Refund policy